Privacy policy

Our Commitment to Privacy

Over the past few years, privacy has become a very important topic.  It is important for you to know what we are doing with your data. Our intention at Vodia is to generate revenues through our products and services; it is not our business model to make money with your data. 

This notice explains our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and refer to it at every point where personally identifiable information may be requested. 

This Privacy Policy applies to the information and data collected by Vodia as a controller, including the information collected on our Websites (vodia.com, www.vodia.com/de/, www.vodia.com/fr/, blog.vodia.com, doc.vodia.com, blog.vodia.com, and forum.vodia.com) or through other channels as described below. It will also describe the choices that you have regarding use, access, and correction of the personal information that we collect.  If for any reason you do not agree with the Privacy Policy, you should not use the Vodia websites. 

This Privacy Policy does not apply to any of the data that Vodia collects and/or processes on behalf of our customers as a processor for third party vendors such as billing information that gets sent to an external payment gateway provider.  Your use of the Vodia PBX licenses or hosted services as a customer of Vodia, including use of our associated mobile applications (Mobile Apps), is covered under the Vodia Product Privacy Policy.

Because we periodically update this Privacy Policy, the changes will be reflected on this page and, if the changes are significant, we will provide a more prominent notice by sending you an email notification.  It is our suggestion however that you periodically revisit this page to refresh your knowledge of the current policy. We will also keep prior versions of this Privacy Policy in an archive for your review.

For questions about this Privacy Policy or our treatment of the information you provide us, please write to us by email at privacy@vodia.com or by mail to Vodia Networks, Inc., 33 Broad St., 10th Floor, Boston, MA 02109 USA, Attn: Privacy.

1. Information We Collect

Our Use of the Newsletter Service 

We have a Newsletter Service that we use to provide up-to-date information, news, and other notices to people who might be interested in them.  In order to receive this periodic newsletter, you have to manually sign up for it on our website: vodia.com. Information that we collect and manage using the Newsletter Service for our own marketing belongs to us and is used, disclosed and protected according to this Privacy Policy. 

The Partner Portal Service

In order to become a Vodia Reseller, Partner, VAR, MSR, or Customer, you must register with us through our website.  The information we collect here is minimal, but due to the nature of our business and the products and services we provide, it is necessary to collect and monitor more data than an anonymous user or Newsletter Service subscribers.  

When You Visit our Websites

You are free to explore the Websites without providing any Personal Information about yourself. When you visit the Websites or register for the Newsletter Service, we request that you provide Personal Information about yourself, and we collect Navigational Information. 

Personal Information

On some pages, you can order products, make requests, and register to receive materials or newsletters.  The types of personal information collected at these pages are: Your name, address, email address, password for your account, the name of your company, phone number, your language, your IP address, and your purchase from us. Personal Information can also include information about any transactions, both free and paid, that you enter into on our websites, and information about you that is available on the internet, such as from Facebook, LinkedIn, Twitter and Google, or publicly available information that we acquire from service providers.

Navigational information refers to information about your computer and your visits to our websites such as your IP address, geographical location, browser type, referral source, and/or length of visit and pages viewed. Please see the "Use of Navigation Information" section below. Payment information includes information we collect and process from you when you subscribe to the License Service, including credit card numbers and billing information, using third party PCI-compliant service providers. Except for this, we do not collect Sensitive Information from you.

Log Files

Depending on the software that you use from us, we collect information about the identity of the server that you are using, such as MAC addresses and IP addresses, operating system type, firmware versions, or hard disk serial numbers. We need that information to make sure that licenses are used only for their intended purposes. For some license types, we also collect information about the number of extensions, ACD, hunt groups and other accounts, so that we can generate metered invoices.

Information About Children

The Websites are not intended for or targeted at children under 16, and we do not knowingly or intentionally collect information about children under 16 If you believe that we have collected information about a child under 16, please contact us at privacy@vodia.com, so that we may delete the information.

Additional Notes

Credit card information is stored by an external payment gateway provider (authorize.net). We don't collect credit card information on our website.

Billing information is stored by another external provider (Freshbooks). There we store data associated with your account, such as addresses and purchases that you have made, open amounts, credits, currencies, payment terms, usage data, and other billing related information.

For our customer relationship management, we are using a CRM system called Nutshell. In there we store information about you, like addresses, phone numbers, names, and about activities like when we have contacted you, what kind of projects your may be working on.

If you participate in our forum, we store your email address and login password along with your private and public messages. The private messages are used only within Vodia; the public contributions are available to the public Internet.

Out email communications contains a lot of unstructured information. The information that we collect there is what you provide to us. We store this information on an external platform and depending on the email client that our employees are using, possibly also on the local hard drive of the used computer.

2. How We Use The Information We Collect

Compliance with Our Privacy Policy

We use the information we collect only in compliance with this Privacy Policy. Customers who subscribe to our Newsletter Services are obligated through our agreements with them to comply with this Privacy Policy. We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order. We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.

We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties. We use the email addresses that you register on Vodia websites for updates on our new products and services; however we do not share this information to third parties except when using mail hosting companies to deliver the information.

We use non-identifying and aggregate information to better design our website and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to identify those individuals.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

We Do Not Sell Personal Information

We do not sell your Personal Information to any third party. 

We may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, we do not transfer your Personal Information to the third party.

Customer Testimonials and Comments

It is not uncommon for us to post customer testimonials and comments on our websites. We obtain each customer's consent via email prior to posting the customer's name and testimonial.

Security of your Personal Information

We use a variety of security technologies and procedures to help protect your Personal Information from unauthorized access, use or disclosure. We secure the Personal Information you provide on computer servers operated by Amazon Web Services in a controlled, secure environment, protected from unauthorized access, use or disclosure. All Personal Information is protected using appropriate physical, technical and organizational measures. For more on Security at Vodia, please see https://vodia.com/security

External Websites

Our websites provide links to other websites.  We are not in control of those websites and the provision of such links in no way constitutes our endorsement of these other websites, content of those websites, their owners, or their practices.  Be advised that this Privacy Policy does not apply to other websites that our website links to. You will need to review the Privacy Policies of those websites to learn more about them.

Public Forums

We have message boards, blogs, and community forums. Please keep in mind that if you directly disclose any information through our public message boards, blogs, or forums, this information may be collected and used by others. We will correct or delete any information you have posted on our websites if you so request, as described in "Opting Out and Unsubscribing" below.

3. Our Commitment to Data Security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

As indicated above, we are using well-recognized outside providers to store data that contains information about you. This helps us reduce our operational costs, but it also helps to set high standards for the security of the data stored there.

For all sensitive information, we are using encrypted communication when ever possible and reasonable. For example, on our website you should see in the browser a symbol that tells you that all information is sent in a secure way.

4. Sharing Information we Collect

Service Providers

When we employ other companies and people to provide services to our visitors on our websites, we may need to share your information with them.  Examples may include analyzing data or performing some statistical analysis, providing marketing assistance, etc. In situations like these, when we share this information with agents, we make sure that the agent adheres to and acknowledges our Privacy Policy.

Vodia Partners

In addition, we may share data with trusted partners to contact you based on your request to receive such communications, help us perform statistical analysis, or provide customer support. Such third parties are prohibited from using your Personal Information except for these purposes, and they are required to maintain the confidentiality of your information.

Corporate Events

If we (or our assets) are acquired by another company, whether by merger, acquisition, bankruptcy or otherwise, that company would receive all information gathered by Vodia on the Websites, Newsletter Service, and Partner Portal Service. In this event, you will be notified via email and/or a prominent notice on our website, of any change in ownership, uses of your Personal Information, and choices you may have regarding your Personal Information.

Compelled Disclosure

It is Vodia’s right to use or disclose your Personal Information if required by law.  Additionally, if we reasonably believe that use or disclosure is necessary to protect our rights, our customers’ rights, your rights, fraud investigation, or to protect anyone’s safety, or to comply with a law, court order, or legal process, we reserve the right to disclose your Personal Information as well. 

5. Cookies

Cookies

Vodia uses cookies and/or similar technologies (such as web beacons) to analyze trends, administer the website, and to track users’ movements around the website. If you would like to find out more about how we use cookies on the Vodia websites and how to manage your cookie preferences, feel free to visit our Cookie Policy.

Advertising

We partner with a third party ad network to manage our advertising on other sites. The ad network partner uses cookies and beacons to collect information about your activities on this and other websites.  The purpose is to provide you targeted advertising based upon the interests you display through your browsing behavior. If you wish to not have this information used for the purpose of serving you targeted ads, you may opt-out by clicking here: http://preferences.truste.com/ (or if located in the European Union, by clicking here: http://www.youronlinechoices.eu/). Note that this does not opt you out of being served advertising.  You will continue to receive generic ads.

Third Party Tracking Technologies

Vodia uses Google Analytics’ 3rd-party audience data such as age, gender, and interests to better understanding the behavior of our customers and work with companies that collect information about your online activities to provide advertising targeted to suit your interests and preferences. 

If you would like, you can opt out of the automated collection of information by third-party ad networks by visiting the consumer opt-out page for the Self-Regulatory Principles for Online Behavioral Advertising at www.aboutads.info/choices/ and edit or opt-out your Google Display Network ads’ preferences at www.google.com/ads/preferences/.

6. Accessing and Controlling Your Personal Data

Reviewing, Correcting and Removing Your Personal Information

You can access your personally identifiable information that we collect online and maintain by signing in and navigating to the Account page on our website. We use this procedure to better safeguard your information.

On our invoicing platform, you can make corrections through your online account there.

You can update or delete credit card information that you have stored through our web site from that same location or ask us to update or delete that information for you.

You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error.

To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.

  • You have the right to complain to a data protection authority about our collection and use of your personal information. Contact details for data protection authorities in the EEA, Switzerland and certain non-European countries (including the US and Canada) are available here.)

To exercise any of these rights, please contact us at info@vodia.com or by mail to Vodia Networks, Inc., 33 Broad St., 10th Floor, Boston, MA 02109 USA, Attention: Privacy. We will respond to your request to change, correct, or delete your information within a reasonable timeframe and notify you of the action we have taken.

To Unsubscribe From Our Communications

You may unsubscribe from our marketing communications by clicking on the "unsubscribe" link located on the bottom of our emails, updating your communication preferences, or by sending us an email at privacy@vodia.com or postal mail to Vodia Networks, Inc., 33 Broad St., 10th Floor, Boston, MA 02109 USA, Attention: Privacy. Customers cannot opt out of receiving transactional emails related to their account with us or the Partner Portal Service. 

 

Contact

Jared Blake
info@vodia.com

Vodia Networks, Inc.
33 Broad St. 10th Floor
Boston, MA 02109 USA 

 

Last Modified: September 23th, 2019