Our Commitment to Privacy
Over the past few years, privacy has become a very important topic. It is important for you to know what we are doing with your data. Our intention at Vodia is to generate revenues through our products and services; it is not our business model to make money with your data.
This notice explains our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and refer to it at every point where personally identifiable information may be requested.
1. Information We Collect
Our Use of the Newsletter Service
The Partner Portal Service
In order to become a Vodia Reseller, Partner, VAR, MSR, or Customer, you must register with us through our website. The information we collect here is minimal, but due to the nature of our business and the products and services we provide, it is necessary to collect and monitor more data than an anonymous user or Newsletter Service subscribers.
When You Visit our Websites
You are free to explore the Websites without providing any Personal Information about yourself. When you visit the Websites or register for the Newsletter Service, we request that you provide Personal Information about yourself, and we collect Navigational Information.
On some pages, you can order products, make requests, and register to receive materials or newsletters. The types of personal information collected at these pages are: Your name, address, email address, password for your account, the name of your company, phone number, your language, your IP address, and your purchase from us. Personal Information can also include information about any transactions, both free and paid, that you enter into on our websites, and information about you that is available on the internet, such as from Facebook, LinkedIn, Twitter and Google, or publicly available information that we acquire from service providers.
Navigational information refers to information about your computer and your visits to our websites such as your IP address, geographical location, browser type, referral source, and/or length of visit and pages viewed. Please see the "Use of Navigation Information" section below. Payment information includes information we collect and process from you when you subscribe to the License Service, including credit card numbers and billing information, using third party PCI-compliant service providers. Except for this, we do not collect Sensitive Information from you.
Depending on the software that you use from us, we collect information about the identity of the server that you are using, such as MAC addresses and IP addresses, operating system type, firmware versions, or hard disk serial numbers. We need that information to make sure that licenses are used only for their intended purposes. For some license types, we also collect information about the number of extensions, ACD, hunt groups and other accounts, so that we can generate metered invoices.
Information About Children
The Websites are not intended for or targeted at children under 16, and we do not knowingly or intentionally collect information about children under 16 If you believe that we have collected information about a child under 16, please contact us at firstname.lastname@example.org, so that we may delete the information.
Credit card information is stored by an external payment gateway provider (authorize.net). We don't collect credit card information on our website.
Billing information is stored by another external provider (Freshbooks). There we store data associated with your account, such as addresses and purchases that you have made, open amounts, credits, currencies, payment terms, usage data, and other billing related information.
For our customer relationship management, we are using a CRM system called Nutshell. In there we store information about you, like addresses, phone numbers, names, and about activities like when we have contacted you, what kind of projects your may be working on.
If you participate in our forum, we store your email address and login password along with your private and public messages. The private messages are used only within Vodia; the public contributions are available to the public Internet.
Out email communications contains a lot of unstructured information. The information that we collect there is what you provide to us. We store this information on an external platform and depending on the email client that our employees are using, possibly also on the local hard drive of the used computer.
2. How We Use The Information We Collect
We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties. We use the email addresses that you register on Vodia websites for updates on our new products and services; however we do not share this information to third parties except when using mail hosting companies to deliver the information.
We use non-identifying and aggregate information to better design our website and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to identify those individuals.
Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.
We Do Not Sell Personal Information
We do not sell your Personal Information to any third party.
We may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, we do not transfer your Personal Information to the third party.
Customer Testimonials and Comments
It is not uncommon for us to post customer testimonials and comments on our websites. We obtain each customer's consent via email prior to posting the customer's name and testimonial.
Security of your Personal Information
We use a variety of security technologies and procedures to help protect your Personal Information from unauthorized access, use or disclosure. We secure the Personal Information you provide on computer servers operated by Amazon Web Services in a controlled, secure environment, protected from unauthorized access, use or disclosure. All Personal Information is protected using appropriate physical, technical and organizational measures. For more on Security at Vodia, please see https://vodia.com/privacy-policy/.
We have message boards, blogs, and community forums. Please keep in mind that if you directly disclose any information through our public message boards, blogs, or forums, this information may be collected and used by others. We will correct or delete any information you have posted on our websites if you so request, as described in "Opting Out and Unsubscribing" below.
3. Our Commitment to Data Security
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
As indicated above, we are using well-recognized outside providers to store data that contains information about you. This helps us reduce our operational costs, but it also helps to set high standards for the security of the data stored there.
For all sensitive information, we are using encrypted communication when ever possible and reasonable. For example, on our website you should see in the browser a symbol that tells you that all information is sent in a secure way.
4. Sharing Information we Collect
In addition, we may share data with trusted partners to contact you based on your request to receive such communications, help us perform statistical analysis, or provide customer support. Such third parties are prohibited from using your Personal Information except for these purposes, and they are required to maintain the confidentiality of your information.
If we (or our assets) are acquired by another company, whether by merger, acquisition, bankruptcy or otherwise, that company would receive all information gathered by Vodia on the Websites, Newsletter Service, and Partner Portal Service. In this event, you will be notified via email and/or a prominent notice on our website, of any change in ownership, uses of your Personal Information, and choices you may have regarding your Personal Information.
It is Vodia’s right to use or disclose your Personal Information if required by law. Additionally, if we reasonably believe that use or disclosure is necessary to protect our rights, our customers’ rights, your rights, fraud investigation, or to protect anyone’s safety, or to comply with a law, court order, or legal process, we reserve the right to disclose your Personal Information as well.
Third Party Tracking Technologies
Vodia uses Google Analytics’ 3rd-party audience data such as age, gender, and interests to better understanding the behavior of our customers and work with companies that collect information about your online activities to provide advertising targeted to suit your interests and preferences.
If you would like, you can opt out of the automated collection of information by third-party ad networks by visiting the consumer opt-out page for the Self-Regulatory Principles for Online Behavioral Advertising at https://optout.aboutads.info/ and edit or opt-out your Google Display Network ads’ preferences at https://adssettings.google.com/authenticated.
6. Accessing and Controlling Your Personal Data
Reviewing, Correcting and Removing Your Personal Information
You can access your personally identifiable information that we collect online and maintain by signing in and navigating to the Account page on our website. We use this procedure to better safeguard your information.
On our invoicing platform, you can make corrections through your online account there.
You can update or delete credit card information that you have stored through our web site from that same location or ask us to update or delete that information for you.
You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error.
To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.
You have the right to complain to a data protection authority about our collection and use of your personal information. Contact details for data protection authorities in the EEA, Switzerland and certain non-European countries (including the US and Canada) are available here.)
To exercise any of these rights, please contact us at email@example.com or by mail to Vodia Networks, Inc., 33 Broad St., 10th Floor, Boston, MA 02109 USA, Attention: Privacy. We will respond to your request to change, correct, or delete your information within a reasonable timeframe and notify you of the action we have taken.
Vodia Networks, Inc GDPR Statement
We are committed to the principles inherent in the GDPR and particularly to the concepts of privacy by design, the right to be forgotten, consent, and a risk based approach. In addition, we aim to ensure:
- Transparency with regards to use of data
- That data is accurate, kept up to date, and removed when no longer necessary
- That data is kept safely and securely
To Unsubscribe From Our Communications
You may unsubscribe from our marketing communications by clicking on the "unsubscribe" link located on the bottom of our emails, updating your communication preferences, or by sending us an email at firstname.lastname@example.org or postal mail to Vodia Networks, Inc., 131 Middlesex Turnpike, Burlington, MA 01803 USA, Attention: Privacy. Customers cannot opt out of receiving transactional emails related to their account with us or the Partner Portal Service.
Vodia Networks, Inc.
131 Middlesex Turnpike
Burlington, MA 01803 USA
Last Modified: September 23th, 2019