Telephony overview

  • Call monitoring, call pickup, speed-dial
  • Boss/Assistant management
  • Unified Voicemail (PDF, fax and .wav)
  • CTI
  • Audio-bridge
  • Call recording
  • Advanced mobility: DECT, WiFi, Cellular with one unique number
  • Smartphone support: iPhone, Android
  • Personal IVR, company IVR
  • Contact center with agent queues, agent management, agent competencies
  • And many other features