Our commitment to privacy
Over the past few years privacy has become an very important topic. It is important for you to know what we are doing with your data. Our intention at Vodia is to generate revenues through our products and services; it is not our business model to make money with your data.
This notice explains our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and refer to it at every point where personally identifiable information may be requested.
The information we collect
This notice applies to all information collected or submitted on the Vodia Network website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are: Your name, address, email address, password for your account, name of your company, phone number, your language, your IP address, your purchases from us.
Depending on the software that you use from us, we collect information about the identity of the server that you are using, such as MAC addresses and IP addresses, operating system type, firmware versions, or hard disk serial numbers. We need that information to make sure that licenses are used only for their intended purposes. For some license types, we also collect information about the number of extensions, ACD, hunt groups and other accounts, so that we can generated metered invoices.
Credit card information is stored by an external payment gateway provider (authorize.net). We don't collect credit card information on our website.
Billing information is stored by another external provider (Freshbooks). There we store data associated with your account, such as addresses and purchases that you have made, open amounts, credits, currencies, payment terms, usage data, and other billing related information.
For our customer relationship management, we are using salesforce.com. There we store information about you, like addresses, phone numbers, names, and about activities like when we have contacted you, what kind of projects your may be working on.
If you participate in our forum, we store your email address and login password along with your private and public messages. The private messages are used only within Vodia; the public contributions are available to the public Internet.
Out email communications contains a lot of unstructured information. The information that we collect there is what you provide to us. We store this information on an external platform and depending on the email client that our employees are using, possibly also on the local hard drive of the used computer.
The way we use information
We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.
We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.
We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.
We use email addresses that you register on Vodia websites for updates on our new products and services; however we do not share this information to third parties except when using mail hosting companies to deliver the information.
We use non-identifying and aggregate information to better design our website and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to identify those individuals.
Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.
Our commitment to data security
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
As indicated above, we are using well-recognized outside providers to store data that contains information about you. This helps us reduce our operational costs, but it also helps to set high standards for the security of the data stored there.
For all sensitive information, we are using encrypted communication when ever possible and reasonable. For example, on our website you should see in the browser a symbol that tells you that all information is sent in a secure way.
Our commitment to children's privacy
We never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.
How you can access or correct your information
You can access your personally identifiable information that we collect online and maintain by signing in and navigating to the Account page on our web site. We use this procedure to better safeguard your information.
On our invoicing platform, you can make corrections through your online account there.
You can update or delete credit card information that you have stored through our web site from that same location or ask us to update or delete that information for you.
You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error.
To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.
How to contact us
Should you have other questions or concerns about these privacy policies, please send us an email at privacy in the domain vodia.com or use the contact page.