How to get a PCAP trace for debugging

This setting is available for version 5.1.3 and up and usefull for trouble shooting. This setting will collect the network traffic for the extension when the user is making an outbound call or recieveing an inbound call.

To generate a PCAP traces turn the setting on and make or receive an incoming call to troubleshoot.

PCAP location

Once the admin is done generating a PCAP trace, turn off the setting on the extension level otherwise the system will continue to generate the file. The location of the PCAP trace is located in the pbx folder under pcap folder, e.g. for windows it is in C:\Program Files\Vodia\pbx\PCAP.

Trunk PCAP

You can also generate a PCAP trace under the trunk setting " Media/Audio" this is useful for troubleshooting when the system receives an inbound call or when a user makes an outbound call with the trunk.

Trunk PCAP location

Once the admin is done generating a PCAP trace, turn off the setting on the extension level otherwise the system will continue to generate the file. The location of the PCAP trace is located in the pbx folder under pcap folder, e.g. for windows it is in C:\Program Files\Vodia\pbx\PCAP.

You can open a ticket here: https://vodia.zendesk.com/home and attach the PCAP file.

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